Terms and Conditions

Please read all Terms and conditions carefully before placing order.


All products excluding graphic design, ordered through www.thebannersite.com will reproduce color from digital files as closely as possible, but may not exactly match color and density due to limitations in the proofing and printing process, as well as neighboring image ink requirements. A reasonable variation in color between original materials, proofs and the completed order, will be considered acceptable print quality.

Clients must provide high resolution images suited for printing. www.thebannersite.com is not liable for images printing poorly due to the client providing low resolution images or improperly prepared files.

Clients must provide all full color printing images in CMYK format. www.thebannersite.com is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.

CLIENT SHOULD CONTACT A CUSTOMER SERVICE REPRESENTATIVE PRIOR TO COMPLETING AN ORDER IF CLIENT DOES NOT UNDERSTAND OR AGREE TO THESE TERMS.

Returns and Cancelations

Once an order has been placed and artwork is uploaded to our site or emailed to our site, there will be no refunds or cancellations granted. Changes to your files can be made up until your order is “Processed”. We process all orders immediately to avoid any delays in production. This is usually to the clients benefit, but in some cases where a client needs to cancel an order, a credit will be noted on the clients account as long as files have not been processed for print.
Our products will only be refunded if contacted 5 days after purchase and quality is not up to reasonable standard which only can be granted if the quality of the print has been damaged significantly or in any case a print is not usable. We do require that you provide an email with a photo and an explanation explaining the issue.

Shipping & Returns

We use Royal Mail Group Ltd as our method of shipping. Please check to see if Royal Mail Group Ltd can ship to your location prior to purchase. There are no returns or refunds if they do not deliver your product. All lost package claims are handled by Royal Mail Group Ltd. Tracking will be provided when package is ready to be shipped depending on weather you have payed for a tracked service. For all other shipping inquiries, please email them to sales@thebannersite.com.
Turnaround time for all orders is 1-2 business days for PVC banners and 2-3 for Canvas prints – Does not include time in transit. Though our turnaround times are usually met, they are not guaranteed.
International shipping – USA, Canada and Mexico – We only charge you for the cost of shipping to your country and not for duty fees that your country may charge. Please be aware that you may pay extra duty fees if you are shipping to either of these countries.
We may choose to use a different carrier with the same or better service if Royal Mail Group Ltd can not meet the shipping or turnaround schedule. In many cases we will use Royal Mail Group Ltd First Class 1-3 day service.

Blind shipping / Drop shipping

www.thebannersite.com is concidered a “retail” website. Our shipping may contain labels or inserts within the packaging. If you do not want our company name to come out on any of the shipment, please contact us to let us know and make sure to add it to the special instructions of your order.

Privacy notice

This policy covers how we treat personal information that we collect and receive, including information related to your past use of our web site’s products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage.
We do not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission (purchasing from our company or requesting free samples or estimates), or under the following circumstances:

• We and our related companies use information for the following general purposes: to fulfill your requests for products and services, improve our services and contact you to conduct or otherwise complete a transaction.

• When you order products or services, free or paid, we ask for information such as your name, email address, mailing address and postal code.

• We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

• We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, or as otherwise required by law.

• We transfer information about you if our company is acquired by or merged with another company. In this event, our company will notify you before information about you is transferred and becomes subject to a different privacy policy.

Our company does not use Cookies or any other method to follow you on or off our web site.

Our company limits access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with regulations to protect personal information about you.

Our company automatically receives and records information on our server logs from your browser, including your IP address and the page you request.

We reserve the right to send you certain communications relating to our company and it’s related companies services, such as service announcements and administrative messages, that are considered part of your order with our company, and offering you the opportunity to opt-out of receiving them.

Part of The Banner Warehouse Ltd

Registered address is: First Floor Woodberrygroove, North Finchley, London N12 0DR
Registered Company number: 6781660
Registered in the UK
VAT Number: 98163139

We may update this policy from time to time without notice.